Shipping & Returns

Shipping

We enforce the same high standards we have for our products to our shipping materials. We use boxes made from 100% recycled cardboard. We use silk paper that's chlorine- and acid-free and is 100% recyclable. The packaging chips we use are 100% biodegradable, compostable and made from natural, renewable sources.

Shipping in Belgium

Shipping inside of Belgium has the following shipping costs:

  • Orders < 60 EUR:
    • Pick-up point delivery: 6 EUR
    • Home delivery: 7 EUR
  • Orders > 60 EUR: free shipping

If you choose a pick-up point delivery, you will have to choose the pick-up point after payment is completed.

International shipping

We currently have shipping set up for The Netherlands, Germany and Luxembourg with the following shipping costs:

  • Orders < 70 EUR: 10 EUR
  • Orders > 70 EUR: 6 EUR
  • Orders > 90 EUR: free shipping

We also ship to France, Austria, Denmark, Ireland, Italy, Sweden, Greece and the United Kingdom with the following shipping costs:

  • Orders < 90 EUR: 20 EUR
  • Orders > 90 EUR: 12 EUR
  • Orders > 110 EUR: free shipping

We are able to ship to other countries as well, but we have no standard shipping rate set up for them. If you live in another country, feel free to contact us, as we do not have a standard shipping rate set up for them. You can mail us at info@florissana.com.

Return policy

If you are unhappy with your order or you ordered the wrong thing by accident, the products can be returned within 14 days after you received your package.

The products that are being returned have to be unopened, unused and in the original packaging. If the products meet these conditions, we will accept their return and you will receive your money back within 14 days. The money refunded includes the costs of the original shipment, but excluded the cost of the retour shipment.

Opened articles don’t meet the conditions and continue to be your property. If you retour these, it will be considered an invalid return.

Mail info@florissana.com or use our contact form to handle the return, and include the products you wish to send back.

If there are any other issues with your order, you can also send us a message at info@florissana.com or through the contact form.